Refund Policy

In the event of non-compliance with the product received and product ordered, or in case of damage due to transport conditions noticed by the customer on the day of receipt of the package, the seller will exchange or refund the product. The customer must keep the seller informed by e-mail, stating whether they want to exchange the product or receive a refund by completing the claim form available on the website.

Provided that the delivered product is returned to the seller in the original packaging and in perfect condition at the address given to the customer via e-mail, it will be an exchange or refund within 30 days after the receipt. The product will be exchanged with a strictly identical product in the stocks, or if the product is no longer available, a comparable product. If the wishes of the customer, the returned Product will be refunded to the seller, as well as the shipping, as soon as possible, if the liability of the Seller is established.

30 Day Money-back Guarantee

Herbalife guarantees the quality and freshness of its nutrition and personal care products. If for any reason you are not completely satisfied with any Herbalife® product purchased directly from Herbalife or a Herbalife Independent Distributor, you may return it within 30 days from receipt for a full refund or product exchange. Refunds may be obtained by emailing us a support@hlshop24.co.uk

The Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hlshop24.co.uk

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hlshop24.co.uk and send your item to: Herbalife, The Atrium 1 Harefield Road Uxbridge Middlesex UB8 1HB.